Client: Société Générale Bank
| Project: | Standardization of Client‘s European Data Centers |
| Competenceí centre: | Certification and Education |
| Year: | 2009 |
Brief description
Société Générale (SG) uses data centres (DCs) located in many parts of Europe. There are more data centres still emerging. An outward impression of the data centres is that they are some kind of „black boxes“, which provide data supplies. Once you are put in the picture you can see that this environment is not homogeneous. They work on various technologies, SW, IT managment system is also very incoherent.
SG demands were following : unification of Service Level Agreement methodologies, Single Point of Contact (SC) for Service Desk etc. The intended results of these remedies were :standardization of the processes, more effective decentralization of demands, administrative costs decrease, strategic managment of new technologies purchase and other.
Further Information
To make to mentioned demands of the mangament more specific, to be able to evaluate them and fulfill them, it was necessary to convert the expectations into concrete targets. Then an analysis was applied. Its output was a report about the existing state. In the end we drew the concrete schedule, demands and the budget.
For setting the process managment we used the ITIL framwork- the most significant demands of the client came first, only then it was the time for the lower priority processes.
One of the key contributions was starting a compentence centre, which used the ITIL methodologies to integrate and unite DC services into a more effective complex. The conception and development of DC fulfilled strategic objectives of the company’s managment in a far more better way and made the contiributions measurable.
Conclusion
Are you interested in this topic? Are you handling the same problems in your company?
For further information contact as. Telephone number : +420 222 500 111. Email : iteg@iteg.cz.
Success story
